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Terms and Conditions

Welcome to www.utishop.com. Unitest provides the content and services available on the Site to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using the Site, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms & Conditions which include our Privacy Policy.

Prices

Prices are subjected to change and prevailing GST charge.

Delivery Services

1. Delivery within 3 to 7 working days upon purchase.
2. Applied local transportation and handling fee of $30.00. Waiver of local transportation and handling fee for orders above $200.
3. We operate from Mondays – Fridays (9.00am – 6.00pm) except on public holidays and office closures.
4. All goods purchased from utishop.com will only be delivered to addresses within Singapore. International delivery is currently unavailable.

Payment Processing

1. Visa, MasterCard and Amex are accepted via the PayPal payment gateway at Checkout. You are encouraged to check the email to ensure all order details provided are accurate. (To ensure that you will receive the email confirmation successfully, kindly check your spam mailbox as well.)

Changes of Orders/ Delivery services

Any changes on the order or delivery services, please send the email to sales@unitestinst.com at least 48 hours before delivery (excluded weekend).

Cancellation of Orders

1. Cancellation of order must be made 48 hours in advance before the delivery time (excluded weekend). If less than 48 hours, a cancellation fee of $50 and/or 5% of the total order amount (whichever is higher) may apply. You will receive your refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.
2. Items purchased online may not be in stock even after order confirmation. If we are unable to fulfil your order, our Customer Service Executive will contact you to offer an alternative product or advise a full refund.
3. Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement.

Exchange of Orders

If you wish to exchange your order, goods intended for exchange should be returned unused, in brand new condition and with original packaging included. Purchase receipt should be presented as well. You would have to bear any delivery and handling charges which you may incur in the return or exchange of the product.

Disclaimer

Unitest Instruments Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.

Feedback

We welcome your feedback and are eager to help answer your general questions. Please contact us at